Screen 01

Work queue

The screen staff have open all day. Its only job is to answer one question in under a second: which job do I do next, and is anything about to cost us money?

You are here Submission › Intake › Processing › Filing › Release Step P1 · pick the next job

ops.tenancy.example.my/queue

Work queue

Paid applications waiting on staff action

In queue

10

paid, awaiting action

At SLA risk1

2

refund exposure

Ready to file

6

batch eligible

Collected today2

RM2,632

across 10 jobs

Avg clear time

2.4d

against a 5d promise

Sorted by SLA age3

Ref4	Service	Agent	Property	Duty	Total	Status5	SLA6
TS-2609-0142	Stamping	Sarah Yeoh Horizon Realty	Residensi Anggun, Ampang Hilir	RM216	RM241	Under review	4.2d
TS-2609-0141	Stamping	Danial Rahim Metro Property	The Veo, Melawati	RM106	RM131	Top up needed	3.6d
TD-2609-0140	Draft	Jocelyn Teoh Pinnacle Homes	Setia Alam, Seksyen U13	—	RM50	Drafting	3.1d
TS-2609-0139	Stamping	Kavitha Menon Horizon Realty	Vista Kiara, Mont Kiara	RM648	RM673	At LHDN	2.4d
TS-2609-0138	Stamping	Wong Kah Meng Eastgate Realty	Sunway Velocity, Cheras	RM404	RM429	Ready to file	1.8d
TD-2609-0137	Draft	Sarah Yeoh Horizon Realty	Bandar Kinrara, Puchong	—	RM50	Queued	1.5d
TS-2609-0136	Stamping	Aisyah Zainal Nusa Property	Icon City, Petaling Jaya	RM462	RM487	Ready to file	1.1d
TS-2609-0135	Stamping	Tan Boon Hui Metro Property	Seri Maya, Setiawangsa	RM96	RM121	Ready to file	0.7d

SLA rule: acknowledge within 3 working days, complete within 5. Miss either and the refund policy entitles the agent to a full refund, so the red rows are revenue about to disappear.

What each function does

1At SLA risk counter Counts jobs that have passed the safe threshold against the promised turnaround. Clicking it filters the table to only those. Why it earns its place: under the reference site's own refund policy, a missed SLA means a full refund, so this number is literally money about to walk out the door. It is the single most valuable thing on the screen.
2Collected today Sum of everything paid today across both services. Why: gives the owner a reason to open the portal every morning, and makes a payment gateway outage obvious within hours rather than at month end.
3Sorted by SLA age, not date The default sort is how close each job is to breaching, oldest risk first. Why: a standard admin list sorts newest first, which is exactly backwards. The job you must do next is the one nearest the deadline, not the one that just arrived.
4Reference number Generated at submission and used everywhere: the agent's email, the public tracking page, the LHDN batch file, the audit trail. Prefix says which service it was (TS stamping, TD draft). Why: it is the one identifier the agent and the staff member can both say out loud on the phone.
5Status Where the job sits in the pipeline. Each status has one owner and one exit. Why it matters: "Top up needed" and "At LHDN" are the two states where the job is blocked on someone outside the office, and those need to be visually distinct from work the team can actually pick up.
6SLA clock Working days elapsed, shown as a bar filling toward the 5 day limit, coloured green, amber then red. Why a bar and a number: the number is precise, the colour is readable across the whole table at a glance without reading anything.
7Export CSV Downloads the current filtered view for accounting or reporting. Why: whatever you build, someone will want it in Excel. Providing it stops people asking for database access.
8Export LHDN batch Builds one XML file covering every verified job, for bulk upload to e-Duti Setem. The number in brackets is how many are eligible right now. Why: this is the difference between filing eight jobs one at a time and filing eight jobs once. See Screen 04.

At Tier A this screen does not exist. WordPress gives you a list of posts sorted by date with a status column. Everything numbered above is the difference between a list and a work queue, and it is most of what separates the RM18,500 build from the RM26,500 one.