Back office comparison · same ten applications, three builds

What the admin portal actually buys them

Identical data in all three. The difference is how fast one staff member can clear the queue, and whether they can see the jobs that are about to cost money.

Applications

All (127) | Published (127) | Trash (3)

127 items
ReferenceServiceAgentStatusDate

Work queue

Paid applications waiting on staff action
Sorted by SLA age
RefServiceAgentProperty DutyTotalStatusSLA

SLA rule: acknowledge within 3 working days, complete within 5. Miss either and the refund policy entitles the agent to a full refund, so the red rows are revenue about to disappear.